Our Fine Print

 

Ivy Joan Dispatch & Delivery Terms

Delivery costs: 

UK Standard Delivery: £4.15 (3-6 days

 

Dispatch:
On all standard deliveries, please allow 5-7 days to receive your order once it has been dispatched.  Please note furniture orders & larger items can take up to 14 days depending on demand, if you need something quickly please let us know and we will endeavour to meet your needs.

We are a small business so if you have delivery requests please email us at hayley@ivyjoan.co.uk and we will try to accommodate your needs where possible. In some cases next day delivery is possible.

Ivy Joan does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, with a neighbour) we cannot accept responsibility, if you fail to receive your parcel.

Where possible we try to do our bit for the environment, this means where possible we used recycled packaging or products that are eco friendly.  Our packing pellets are compostable & our bubble wrap is recycle friendly but we also suggest reusing this.

Ivy Joan Returns & Refunds:

We hope that you LOVE your purchases.

However, if you do wish to return any products or request a refund or exchange, our Returns Policy is below:

Refunds and exchanges can be requested within 14 days of you receiving your goods.

We cannot accept returns on items that have been personalised or edible items.

All items must be returned with a valid returns code and must be in pristine condition with original packaging.


Please email hayley@ivyjoan.co.uk for a returns code.

 

Antique and Vintage selling code:

Please note all items are of a second hand nature with many being over 100 years old so they are likely to have wear and in some cases damage, we mention if items have specific damage but all items will have an overall age so their condition will be in line with this.  
With wooden items please note they will all have been treated for woodworm coming into our workshop and going out of our workshop but due to the nature of woodworm we cannot guarantee on any item that there is no active worm and cannot be held liable for any active worm.  It is the nature of these pieces and we would recommend worming annually on any shabby chic pieces.